Refund Policy

Here’s a polished No-Refund Policy for Arome, tailored to your incense business and location in India, with clear exceptions and visibility guidance:---

No-Refund PolicyLast Updated: 13 July 2025📌

1. All Sales Are FinalAll purchases from Arome are considered final. We do not offer refunds or exchanges except in very limited circumstances. This policy applies to all products, including incense sticks, gift packs, and samples.

2. ExceptionsDespite our no-refund stance, we do accept reports of genuine product issues:

Damaged or Defective Products: I

f your order is damaged or defective upon delivery, please contact us within 5 days with clear photos.Incorrect Item Delivered: If you receive an item other than what you ordered, inform us within 5 days of delivery.In either case, we’ll replace the item at no extra cost once we’ve confirmed the issue.These exceptions comply with consumer protection laws and are based on best practices .

3. No Refunds for Change of MindWe cannot offer refunds or exchanges for:Change of mindMisplaced or lost packagesProducts damaged after deliveryDiscounted or sale itemsThis aligns with standard “all sales final” policies in consumer goods .

4. Time LimitsAll claims for damage, defects, or incorrect items must be made within 5 days of delivery. No requests will be accepted after this period .

5. How to Submit a Claim📧 Email: aromebykhadi@gmail.com 📞 WhatsApp/Call: 9910073616Include: Order number, date of purchase, clear photos, and description of the issue.Our team will respond within 2 business days.

6. Shipping for ReplacementsIssues due to our error: we cover shipping for returns and replacements.Issues outside our control (e.g. damaging after delivery): customers must cover return shipping.

7. Communication & ConsentThis No-Refund Policy is prominently linked in the footer, product pages, and checkout. By placing an order, you agree to its terms.

---✅ Why This Policy Works Clarity & Trust: Plain language, clear exceptions

—this helps manage expectations .Legal Compliance: Acknowledges consumer rights and avoids hidden clauses .Customer-Centric: A fair approach to genuine issues, without blanket refunds.

---✅ Recommendations for Effective UseVisibility: Place links to this policy in your website’s footer, on product pages, and at checkout .Clickwrap Consent: Include a checkbox at checkout (“I agree to the No-Refund Policy”) to ensure acknowledgment  .